A. reliability and empathy
B. responsiveness
C. assurance and tangibles
D. all of the above
Related Mcqs:
- According to service quality model, the ability to provide the service accurately and dependably is classified as __________?
A. empathy
B. reliability
C. responsiveness
D. assurance - According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?
A. responsiveness
B. assurance
C. empathy
D. reliability - The pricing strategy which provides the right combination of good service and quality at fair price is classified as?
A. good value pricing
B. cost plus pricing
C. value added pricing
D. quality based pricing - The shopping goods that are similar in quality and have different prices to justify the comparisons of shopping goods are classified as ____________?
A. homogeneous shopping goods
B. heterogeneous shopping goods
C. impulse shopping goods
D. emergency shopping goods - The kind of goods that are purchased by customers after comparing the products on the basis of price, quality and sustainability are classified as ____________?
A. unsought goods
B. specialty goods
C. convenience goods
D. shopping goods - The percentage of service ownership in a population is called ____________?
A. product-index percentage
B. market share percentage
C. product potential percentage
D. product-penetration percentage - The mean of persuasion in elaboration likelihood model is ____________?
A. peripheral route
B. elaboration route
C. value route
D. likelihood route - The strategy to segregate small amount of gains from large amount of loss includes ____________?
A. cancellation principle
B. segregate principle
C. silver lining principle
D. golden lining principle - The calculation of ‘area market potential’ includes the methods which are ____________?
A. market-buildup method
B. multiple-factor index method
C. chain-ratio method
D. both A and B - To create strategy between demand and supply, the peak time efficiency, shared services and increased service participation are strategies of ________?
A. descriptive side
B. demand side
C. supply side
D. complementary side
