According to service quality model, the ability to provide the service accurately and dependably is classified as __________?

Related Mcqs:

1. The determinants of service quality in service-quality model includes ____________?

   A. reliability and empathy B. responsiveness C. assurance and tangibles D. all of the above...

2. According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?

   A. responsiveness B. assurance C. empathy D. reliability...

3. The customers, distributors and suppliers collectively provide ideas for new-product development are classified asThe customers, distributors and suppliers collectively provide ideas for new-product development are classified as?

   A. idea’s external sources B. acquisition of ideas C. primary sources D. secondary sources...

4. The kind of products that does not provide immediate satisfaction neither provide long term benefits to consumers are classified as?

   A. deficient products B. pleasing products C. salutary products D. desirable products...

5. The kind of products that does not provide immediate satisfaction but provide long term benefits to consumers are classified as?

   A. deficient products B. pleasing products C. salutary products D. desirable products...

6. The retailers that provide more specialty goods than others and therefore provide more assistance to customers while shopping are classified as?

   A. limited service retailers B. super retailers C. full-service retailers D. self-service retailers...

7. The pricing strategy which provides the right combination of good service and quality at fair price is classified as?

   A. good value pricing B. cost plus pricing C. value added pricing D. quality based pricing...

8. The services provide by the companies that are beyond the performance and functioning of the product are classified as __________?

   A. empathy services B. value-augmenting services C. facilitating services D. assurance services...

9. The pricing technique according to which the low price is charged for a quality offering is classified as ___________?

   A. break-even pricing B. perceived value pricing C. target return pricing D. value pricing...

10. The contractual agreement between wholesaler, service organization and manufacturer according to which business people have rights to own units is classified as?

    A. franchise B. relative stores C. chain stores D. off price voluntary stores...