A. interactive marketing
B. internal marketing
C. external marketing
D. descriptive marketing
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According to service quality model, the ability to provide the service accurately and dependably is classified as __________?
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The services such as repair and installation services are classified as __________?
A. empathy
B. reliability
C. responsiveness
D. assurance
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The kind of qualities that buyers used to evaluate before purchasing the product are classified as __________?
A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services
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The act of specific performance offered by one party to another and tangible in nature is classified as __________?
A. search qualities
B. credence qualities
C. experience qualities
D. minor qualities
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The hospitals, loan agencies, postal services and schools are examples of the services of __________?
A. service
B. product
C. co-branding
D. None of the above
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The legal staff, computer operators and accountants are the examples of services of __________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector
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Considering the categories of services mix, the air travel with eatable is classified as _________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector
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According to service quality model, the willingness of employees to solve the problems of the customers is classified as __________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods
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