A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services
Related Mcqs:
- The repair items and operating supplies are classified as the types of
A. supplies and business services
B. capital items
C. materials and parts
D. None of above - According to categories of services mix, and the products that have no accompanying services are classified as ___________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods - The hospitals, loan agencies, postal services and schools are examples of the services of __________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector - The ‘banking services’ and ‘hotel services’ are examples of?
A. products
B. commodities
C. barter system
D. offered services - Considering the categories of services mix, the meal of restaurant is classified as example of __________?
A. pure services
B. major service with minor goods
C. tangible goods with accompanying services
D. pure tangible goods - Considering the categories of services mix, the tangible goods such as computers and automobile cars are classified as __________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods - The services provide by the companies that are beyond the performance and functioning of the product are classified as __________?
A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services - The system states the way, which users use the products and its related services is classified as __________?
A. product classification system
B. consumption system
C. customer value system
D. product differentiation system - The short term goods and services that are used to facilitate the management of finished product are classified as __________?
A. component parts and materials
B. installations
C. equipment
D. supplies and business services - The concept which refers how well the services or products are brought from company to customers is classified as __________?
A. customer training
B. customer consulting
C. ordering ease
D. delivery
