A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
Related Mcqs:
- The balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as _________?
A. internal business process perspective
B. customer perspective
C. learning perspective
D. financial perspective - An example of learning and growth perspective in balanced scorecard is _________?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as ___________?
A. learning perspective
B. financial perspective
C. internal business process perspective
D. customer perspective - Considering the balanced scorecard, the perspective in which performance of organization includes is ___________?
A. financial perspective
B. learning and growth perspective
C. customer perspective
D. all of above - An example of customer perspective in balanced scorecard is __________?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - An example of financial perspective in balanced scorecard is ___________?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - In an innovation process, operation process and post sales services are all sub processes of a perspective, named __________?
A. internal business process perspective
B. external business process perspective
C. leadership perspective
D. reengineering perspective - The cash flows method, used by net present value method and internal rate of return are ___________?
A. vertical cash flows
B. discounted cash flows
C. lean cash flows
D. future cash flows - The department which provides assisting services to internal departments is classified as __________?
A. supply department
B. support department
C. production department
D. allocation base department - The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called ___________?
A. reengineering
B. differentiation
C. bargaining
D. targeting
