The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called ___________?

Related Mcqs:

1. The measures that analyze the performance of a company, such as residual income, economic value added and customer satisfaction are collectively called ____________?

   A. interactive control systems
   B. belief systems
   C. boundary systems
   D. diagnostic control systems

2. If total number of employees surveyed are 200 and employees that indicate higher rating for satisfaction are 195, then employee satisfaction would be ____________?

   A. 94%
   B. 93%
   C. 95%
   D. 97.50%

3. The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?

   A. customer level indirect costs
   B. customer level direct costs
   C. corporate level direct costs
   D. corporate level indirect costs

4. The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?

   A. customer level indirect costs
   B. customer level direct costs
   C. corporate level direct costs
   D. corporate level indirect costs

5. If the number of processes, in which employees who can make decisions are 20 and the number of processes are 50, then employee empowerment ratio will be _________?

   A. 0.9
   B. 0.4
   C. 0.3
   D. 0.8

6. The technique, which accumulates and tracks revenues of business function in value chain attributed to each market offering from R&D to final customer support is called ___________?

   A. product life cycle
   B. life cycle budgeting
   C. life cycle costing
   D. target costing

7. If the cost of indirect support labor is $5000, equipment maintenance setup cost is $7000 and machinery leasing cost is $4000 then variable fixed cost will be ___________?

   A. $16,000
   B. $12,000
   C. $18,000
   D. $21,000

8. The philosophy, in which the management works to improve value chain of the products, to exceed customer expectations is classified as ____________?

   A. quality
   B. management chain
   C. customer chain
   D. cost chain

9. In customer cost hierarchy, the costs of individual customer support activities are classified as __________?

   A. discretionary channel costs
   B. corporate-sustaining costs
   C. distribution-channel costs
   D. customer-sustaining costs

10. In customer cost hierarchy, the costs of individual customer support activities are classified as ____________?

    A. discretionary channel costs
    B. corporate-sustaining costs
    C. distribution-channel costs
    D. customer-sustaining costs