A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share
Related Mcqs:
- The balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as _________?
A. internal business process perspective
B. customer perspective
C. learning perspective
D. financial perspective - An example of learning and growth perspective in balanced scorecard is _________?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - Which of the following is an example of internal business perspective in balanced scorecard?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as ___________?
A. learning perspective
B. financial perspective
C. internal business process perspective
D. customer perspective - Considering the balanced scorecard, the perspective in which performance of organization includes is ___________?
A. financial perspective
B. learning and growth perspective
C. customer perspective
D. all of above - An example of financial perspective in balanced scorecard is ___________?
A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - In customer cost hierarchy, the costs of individual customer support activities are classified as __________?
A. discretionary channel costs
B. corporate-sustaining costs
C. distribution-channel costs
D. customer-sustaining costs - The time between a customer’s order placement till the customer receives its delivery is known as ___________?
A. manufacturing lead time
B. manufacturing cycle time
C. customer response time
D. system process time
