The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as ___________?

Related Mcqs:

1. The balanced scorecard perspective measures company’s success in targeted segments of customers, this perspective can also be classified as _________?

   A. internal business process perspective B. customer perspective C. learning perspective D. financial perspective...

2. Considering the balanced scorecard, the perspective in which performance of organization includes is ___________?

   A. financial perspective B. learning and growth perspective C. customer perspective D. all of above...

3. An example of financial perspective in balanced scorecard is ___________?

   A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share...

4. An example of learning and growth perspective in balanced scorecard is _________?

   A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share...

5. Which of the following is an example of internal business perspective in balanced scorecard?

   A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share...

6. An example of customer perspective in balanced scorecard is __________?

   A. employee turnover rates B. operating capabilities and number of patents C. operating income and revenue growth D. customer satisfaction and market share...

7. The type of accounting, which focuses on whom should be asked for information and whom not, will be categorized as ____________?

   A. focused accounting B. responsibility accounting C. information accounting D. blame accounting...

8. The costs incur for defective products, before their shipment to customers can be categorized as ___________?

   A. prevention costs B. external failure costs C. appraisal costs D. internal failure costs...

9. The capacity of the operations in company, which does not consider shutdown periods and interruptions, in operations is considered as ________?

   A. normal capacity B. theoretical costing C. standard capacity D. actual capacity...

10. In an innovation process, operation process and post sales services are all sub processes of a perspective, named __________?

    A. internal business process perspective B. external business process perspective C. leadership perspective D. reengineering perspective...