A. delivery and installation
B. customer training and consultation
C. ordering ease
D. all of the above
Related Mcqs:
- A company can create differentiation for its product with the help of _________?
A. channel differentiation
B. image differentiation
C. employee differentiation
D. all of the above - When the companies have better-trained employees’ for the customer services, this differentiation is classified as ___________?
A. image differentiation
B. working differentiation
C. employee differentiation
D. process differentiation - When the companies have effective and efficient distribution channels, this differentiation is classified as _________?
A. effective differentiation
B. channel differentiation
C. efficient differentiation
D. working differentiation - If the differentiation is created by designing faster, innovative and quick delivery network, it is classified as ___________?
A. services differentiation
B. faster differentiation
C. leverage differentiation
D. comparative differentiation - The higher levels of energy and differentiation are shown by
A. strong new brands
B. existing brands
C. faded brands
D. failed brands - The highly energized differentiation, esteem, knowledge and relevance are shown by __________?
A. leadership brands
B. declining brands
C. strong brands
D. evident brands - The personal factors include?
A. online communities
B. social class
C. personality and self-concept
D. roles and status - The cultural factors must include?
A. beliefs and attitudes
B. social class
C. occupation
D. roles and status - The hospitals, loan agencies, postal services and schools are examples of the services of __________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector - The services such as repair and installation services are classified as __________?
A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services
