A. variability and inseparability
B. intangibility
C. perishability
D. all of the above
Related Mcqs:
- The hospitals, loan agencies, postal services and schools are examples of the services of __________?
A. government sector
B. private non-profit sector
C. manufacturing sector
D. business sector - The services such as repair and installation services are classified as __________?
A. empathy services
B. value-augmenting services
C. facilitating services
D. assurance services - The individual characteristics of a person that include the lifestyle, values, occupation and self-concept are classified as ____________?
A. social factors
B. personal factors
C. family factors
D. status factors - According to categories of services mix, and the products that have no accompanying services are classified as ___________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods - The ‘banking services’ and ‘hotel services’ are examples of?
A. products
B. commodities
C. barter system
D. offered services - The factors that can help in differentiation of services include _________?
A. delivery and installation
B. customer training and consultation
C. ordering ease
D. all of the above - The benefits or characteristics that customers strongly attribute with the brand are considered as __________?
A. points of association
B. points of differences
C. points of references
D. points of positioning - The level at which the primary characteristics of products are operated is classified as __________?
A. reliability
B. durability
C. performance quality
D. conformance quality - Considering the categories of services mix, the meal of restaurant is classified as example of __________?
A. pure services
B. major service with minor goods
C. tangible goods with accompanying services
D. pure tangible goods - Considering the categories of services mix, the tangible goods such as computers and automobile cars are classified as __________?
A. tangible goods with accompanying services
B. pure tangible goods
C. pure services
D. major service with minor goods
