Balanced Scorecard and Strategic Profitability Analysis

A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share

A. reengineering
B. downsizing
C. upgrading
D. none of above

A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share

A. reengineering
B. differentiation
C. bargaining
D. targeting

A. differentiation scorecard
B. bargaining scorecard
C. leadership scorecard
D. balanced scorecard

A. indirect material cost
B. direct material cost
C. direct labor cost
D. indirect labor cost

A. $60,000
B. $6,000
C. $65,000
D. $6,500

A. internal business process perspective
B. external business process perspective
C. leadership perspective
D. reengineering perspective