Balanced Scorecard and Strategic Profitability Analysis

A. elasticity incurrence
B. off shoring
C. strategy
D. engineering

A. employee turnover rates
B. operating capabilities and number of patents
C. operating income and revenue growth
D. customer satisfaction and market share

A. financial perspective
B. learning and growth perspective
C. customer perspective
D. all of above

A. benchmark engineered productivity
B. benchmark total factor productivity
C. benchmark partial productivity
D. benchmark total productivity

A. inelastic demand
B. product differentiation
C. cost leadership
D. elastic demand

A. internal process component
B. growth component
C. price recovery component
D. productivity component

A. learning perspective
B. financial perspective
C. internal business process perspective
D. customer perspective

A. internal process component
B. growth component
C. price recovery component
D. productivity component

A. internal business process perspective
B. customer perspective
C. learning perspective
D. financial perspective

A. cost leadership
B. demand inelasticity
C. differentiated products
D. both A and C