A. learning quality
B. design quality
C. conformance quality
D. business process quality
Related Mcqs:
- The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The span time from initial research and development of product till support and customer service, if not offered for that particular product will be called __________?
A. product life cycle
B. life cycle budgeting
C. life cycle costing
D. target costing - In customer cost hierarchy, the costs of individual customer support activities are classified as __________?
A. discretionary channel costs
B. corporate-sustaining costs
C. distribution-channel costs
D. customer-sustaining costs - In customer cost hierarchy, the costs of all the incurred activities to sell a unit of product are classified as __________?
A. customer sustaining costs
B. customer output unit-level costs
C. customer batch-level costs
D. corporate sustaining costs - In customer cost hierarchy, the costs of individual customer support activities are classified as ____________?
A. discretionary channel costs
B. corporate-sustaining costs
C. distribution-channel costs
D. customer-sustaining costs - The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called ___________?
A. reengineering
B. differentiation
C. bargaining
D. targeting - The basic aspects of product quality must include the ____________?
A. design quality
B. conformance quality
C. scorecard quality
D. both A and D - An approach in which the company under-costs it’s one product and over-costs at least one product is classified as __________?
A. service-cost across subsidizing
B. product-price cross subsidizing
C. product-cost cross subsidizing
D. product cross subsidizing - The time between a customer’s order placement till the customer receives its delivery is known as ___________?
A. manufacturing lead time
B. manufacturing cycle time
C. customer response time
D. system process time
