A. more satisfied
B. more dissatisfied
C. more delighted
D. none of the above
Related Mcqs:
- If product performance exceeds customer expectations, the customer is?
A. satisfied
B. dissatisfied
C. delighted
D. none of above - If customer’s expectations and products performance matches, the customer is?
A. satisfied
B. dissatisfied
C. delighted
D. none of above - The function of closeness between product’s performance and product expectation is classified as ___________?
A. satisfaction
B. dissatisfaction
C. high performance
D. bad performance - A persons feeling of pleasure which results in products performance that match expectations is called __________?
A. satisfaction
B. dissatisfaction
C. distinctive proposition
D. superior value - A. width of product mix B. length of product mix C. depth of product mix D. consistency of product mix __________?
A. guarantees
B. warranties
C. labeling
D. packaging - If customers perceive that price of product is less than the value it provides to customer then the customer?
A. would buy product
B. would not buy product
C. would get free products
D. would get discount - If customers perceive that price of product is greater than the value it provides to customer then the customer?
A. would get free products
B. would get discount
C. would buy product
D. would not buy product - The more intense the product’s positivism, the customer is closer to us, then the customer can adjust ____________?
A. our product purchase intention
B. other product purchase intention
C. our product perception
D. other product perception - The fear that product will not perform up to the expectations is classified as_________?
A. physical risk
B. functional risk
C. financial risk
D. social risk - The ‘limited fit’ between customer needs and company’s product is shown by?
A. Barnacles
B. Butterflies
C. True friends
D. Strangers
