The measures that analyze the performance of a company, such as residual income, economic value added and customer satisfaction are collectively called ____________?

Related Mcqs:

1. The fundamental redesigning and rethinking of business processes to improve critical measures such as quality, speed, cost and customer satisfaction are called ___________?

   A. reengineering
   B. differentiation
   C. bargaining
   D. targeting

2. If the required rate of return is 13%, operating income is $375000 and the total investment is $2650000, then the residual income would be ____________?

   A. $30,500
   B. $20,500
   C. $25,500
   D. $32,500

3. If total number of employees surveyed are 200 and employees that indicate higher rating for satisfaction are 195, then employee satisfaction would be ____________?

   A. 94%
   B. 93%
   C. 95%
   D. 97.50%

4. If after-tax operating income is $185000, weighted average cost of capital is 11%, total assets are $485000 and total liabilities are $367000, then economic value added would be __________?

   A. $142,020
   B. $172,020
   C. $162,020
   D. $152,020

5. In operating income strategic analysis, a component which measures the change in operating income attributed to the change in output quantity is classified as ________?

   A. internal process component
   B. growth component
   C. price recovery component
   D. productivity component

6. In operating income strategic analysis, the strategic component which measures change in operating income, attributed for change in price of outputs and inputs is classified as __________?

   A. internal process component
   B. growth component
   C. price recovery component
   D. productivity component

7. The value, which measures that how large is the value of standard error in relevance to value of estimated coefficient, is termed as __________?

   A. t-value
   B. b-value
   C. d-value
   D. c-value

8. If the residual error is 35 and the predicted cost value is 20, then the observed cost value will be _________?

   A. 55
   B. 15
   C. 65
   D. 85

9. If the residual error is 25 and the predicted cost value is 50, then the observed cost value would be ______________?

   A. 100
   B. 25
   C. 50
   D. 75

10. If the residual error is 51 and the predicted cost value is 37, then the observed cost value will be ___________?

    A. 14
    B. 88
    C. 24
    D. 68