A. customer measures
B. financial measures
C. measures of growth and learning
D. measures of internal business processes
Related Mcqs:
- The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The time between a customer’s order placement till the customer receives its delivery is known as ___________?
A. manufacturing lead time
B. manufacturing cycle time
C. customer response time
D. system process time - The performance is evaluated only on the basis of price variance, if the performance evaluation is __________?
A. positive
B. negative
C. zero
D. one - The measures that analyze the performance of a company, such as residual income, economic value added and customer satisfaction are collectively called ____________?
A. interactive control systems
B. belief systems
C. boundary systems
D. diagnostic control systems - In customer cost hierarchy, the costs of individual customer support activities are classified as __________?
A. discretionary channel costs
B. corporate-sustaining costs
C. distribution-channel costs
D. customer-sustaining costs - In customer cost hierarchy, the costs of individual customer support activities are classified as ____________?
A. discretionary channel costs
B. corporate-sustaining costs
C. distribution-channel costs
D. customer-sustaining costs - The products, divisions and customers are the examples of ___________?
A. revenue increment
B. reciprocal revenue
C. revenue allocation
D. revenue object - A product performance in comparison to its features and design is classified as ___________?
A. learning quality
B. design quality
C. conformance quality
D. business process quality - The reduction in setup time, manufacturing cycle efficiency and average time of manufacturing for key products are the examples of ____________?
A. measures of growth and learning
B. measures of internal business processes
C. customer measures
D. financial measures
