A. customer measures
B. financial measures
C. measures of growth and learning
D. measures of internal business processes
Related Mcqs:
- Output : Response.Buffer = True Response.ExpiresAbsolute = Now().Subtract(New TimeSpan(1, 0, 0, 0)) Response.Expires = 0 Response.CacheControl = “no-cache” ?
A. Avoid page to be cached
B. Clears the buffer area
C. The session expires
D. None of the Above - Which THREE of the following are true regarding habituation and dishabituation?
1:Habituation involves a gradual reduction in the magnitude of the response to repeated presentation of the response of a stimulus
2:In dishabituation, the response returns when a salient extraneous stimulus is presented just before a trial with the habituated stimulus
3:Habituation is caused by sensory-motor fatigue
4:Habituation occurs as a consequence of the repeated presentation of a single eventA. 1,2 & 3
B. 2,3 & 4
C. 1,2 & 4
D. 4 - If product performance exceeds customer expectations, the customer is?
A. satisfied
B. dissatisfied
C. delighted
D. none of above - If customer’s expectations and products performance matches, the customer is?
A. satisfied
B. dissatisfied
C. delighted
D. none of above - The higher is the gap between product performance and customer expectations, the customer is?
A. more satisfied
B. more dissatisfied
C. more delighted
D. none of the above - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?
A. customer level indirect costs
B. customer level direct costs
C. corporate level direct costs
D. corporate level indirect costs - Rasheed watches as customer with at least 40 items lines up at his express checkout line. He decides the customer must be a real “idiot” to miss the sign that indicates Rasheed’s checkout line is an express line with a limit of 10 items. Rasheed’s attribution for the cause of the customer’s behavior is consistent with_________?
A. drawing an illusory correlation
B. false consensus effect
C. the fundamental attribution error
D. a defensive attribution - The ‘public blogs’ and customer complaint sites are examples of ___________?
A. marketing management
B. building marketing records
C. field work
D. marketing intelligence on internet - Difference between Response.Write() and Response.Output.Write() ?
A. Response.Output.Write() allows you to write formatted output
B. Response.Output.Write() allows you to stream output
C. Response.Output.Write() allows you to buffer output
D. Response.Output.Write() allows you to flush output
Mcq Added by: Lubaba Zarshal