The on-time performance and customer-response time are the examples of ___________?

Related Mcqs:

1. The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?

   A. customer level indirect costs B. customer level direct costs C. corporate level direct costs D. corporate level indirect costs...

2. The customer sustaining costs, customer batch-level costs and customer output-unit level costs are classified as _________?

   A. customer level indirect costs B. customer level direct costs C. corporate level direct costs D. corporate level indirect costs...

3. The time between a customer’s order placement till the customer receives its delivery is known as ___________?

   A. manufacturing lead time B. manufacturing cycle time C. customer response time D. system process time...

4. The performance is evaluated only on the basis of price variance, if the performance evaluation is __________?

   A. positive B. negative C. zero D. one...

5. The measures that analyze the performance of a company, such as residual income, economic value added and customer satisfaction are collectively called ____________?

   A. interactive control systems B. belief systems C. boundary systems D. diagnostic control systems...

6. In customer cost hierarchy, the costs of individual customer support activities are classified as __________?

   A. discretionary channel costs B. corporate-sustaining costs C. distribution-channel costs D. customer-sustaining costs...

7. In customer cost hierarchy, the costs of individual customer support activities are classified as ____________?

   A. discretionary channel costs B. corporate-sustaining costs C. distribution-channel costs D. customer-sustaining costs...

8. The products, divisions and customers are the examples of ___________?

   A. revenue increment B. reciprocal revenue C. revenue allocation D. revenue object...

9. A product performance in comparison to its features and design is classified as ___________?

   A. learning quality B. design quality C. conformance quality D. business process quality...

10. The reduction in setup time, manufacturing cycle efficiency and average time of manufacturing for key products are the examples of ____________?

    A. measures of growth and learning B. measures of internal business processes C. customer measures D. financial measures...