Which of the following refers to the expenses that a customer incurs in lost time and expenditure of resources when changing from one seller to a competing seller ?

Related Mcqs:

1. _____________captures and processes customer orders and produces customer invoices?

   A. Inventory
   B. Order processing
   C. Payroll
   D. Ledger

2. Which level of an organization is responsible for setting medium term goals and allocating resources ?

   A. The tactical level
   B. The supervisory level
   C. The strategic level
   D. The executive level

3. ____________is/are the resources are used for DSS to explore decision alternatives?

   A. Data
   B. Software
   C. Hardware
   D. People

4. Management is the process of achieving organizational goal by _________ , __________ , __________ and __________ organizational resources?

   A. Organizing, dealing, planning, controlling
   B. Planning, scheduling, controlling, organizing
   C. Planning, organizing, leading, controlling
   D. None of these

5. The _____________ is defined as a set of activities performed across the organization creating as output of value to the customer?

   A. development process
   B. business process
   C. quality process
   D. customer focus

6. The ___________ calls for trimming and chopping of these designs so that the cost is reduced, service is improved and the customer gets higher value at a higher speed?

   A. Business process
   B. Radical redesign
   C. The fundamental rethinking
   D. None of these

7. In which of the following types of analysis, the goal is to find the optimum value for one or more target variables, given certain constraints ?

   A. what if analysis
   B. optimization
   C. Goal seeking analysis
   D. None of the above

8. Which of the following phases is unique to the commercial application package implementation strategy as opposed to the rapid application development strategy ?

   A. problem analysis
   B. construction and testing
   C. scope definition
   D. business process design

9. Which of the following statements about XML schemas is incorrect ?

   A. Schemas can specify integer values
   B. Schemas are defined by XSD tag
   C. All XML documents must have a schema
   D. Schemas provide data oriented data types

10. Which of the following steps is/are the implementation plans involved in MIS ?

    A. Preparing organizational plans
    B. Planning of work flow
    C. Training of personnel
    D. All of the above