Balanced Scorecard Quality, Time and Theory of Constraints

A. measures of growth and learning
B. measures of internal business processes
C. customer measures
D. financial measures

A. prevention costs
B. external failure costs
C. appraisal costs
D. internal failure costs

A. responding time
B. value chain time
C. delivery time
D. manufacturing cycle efficiency

A. learning quality
B. design quality
C. conformance quality
D. business process quality

A. employee turnover ratio
B. employee empowerment ratio
C. employee satisfaction ratio
D. employee training percentage

A. design quality
B. conformance quality
C. scorecard quality
D. both A and D

A. throughput contribution
B. operating cost contribution
C. operating contribution
D. marginal contribution

A. relevant costing diagram
B. cause and effect diagram
C. control chart
D. Pareto diagram

A. learning quality
B. design quality
C. conformance quality
D. business process quality