A. testing
B. help line support
C. warranty work
D. complaint resolution
Explanation: External failure costs are associated with defects found after the product has been shipped to the customer.
Related Mcqs:
- Which of the following is not included in failure costs ?
A. rework
B. repair
C. failure mode analysis
D. none of the mentioned - What is not included in prevention costs ?
A. quality planning
B. formal technical reviews
C. test equipment
D. equipment calibration and maintenance - The ISO 9000 series of standards is a program that can be used for external quality assurance purposes ?
A. True
B. False - The cost of re-engineering is often significantly less than the costs of developing new software ?
A. True
B. False - Which one of the following is not a maintenance model ?
A. Waterfall model
B. Reuse-oriented model
C. Iterative enhancement model
D. Quick fix model - Which of the following manuals is a user documentation ?
A. SRS -Software Requirement Specification
B. SDD -Software Design Document
C. System Overview
D. None of the mentioned - Which of the following is a field related to certification ?
A. Person
B. Process
C. Product
D. All of the mentioned - Which of the following manuals is not a user documentation ?
A. Beginner’s Guide
B. Installation guide
C. Reference Guide
D. SRS - Which of the following is not a SQA plan for a project ?
A. evaluations to be performed
B. amount of technical work
C. audits and reviews to be performed
D. documents to be produced by the SQA group - Which of the following is not an appraisal cost in SQA ?
A. inter-process inspection
B. maintenance
C. quality planning
D. testing
